Returns Policy

Return window

Pieces in stocked finishes may be returned within XX days[placeholder] of delivery. Start a return by emailing sales@restarcseating.com with your order number.

Condition

Items should be unused beyond normal trial, free of stains, pet hair and odours, and returned with all components. We may ask for photos before arranging collection.

Made-to-order items

Pieces upholstered in a custom fabric or finish are made for you and are non-returnable / returnable with a XX% restocking fee[placeholder], except where faulty.

Collection and costs

• Return collection fee: $XX[placeholder], deducted from your refund.
• Restocking fee on stocked items: X%[placeholder].
• Original delivery charges are refundable / non-refundable[placeholder].

Refunds

Once a returned item is received and inspected, we issue a refund to the original payment method within X business days[placeholder].

Purchases through a dealer

Items bought from an authorised dealer follow that dealer’s returns policy. Please contact them first.

Faulty items

Your statutory rights are not affected. If a piece develops a fault covered by our warranty (X years[placeholder] on frames, X years[placeholder] on mechanisms), we’ll repair or replace it.