RestArc Seating · Policy
Shipping Policy
Last updated: Draft — not yet in effect
Where we deliver
We currently plan to deliver to addresses within [regions to be confirmed][placeholder]. Orders from outside these regions can be placed through a local dealer where one is available.
Processing and delivery times
- Stocked finishes leave our warehouse within X–X business days[placeholder].
- Made-to-order fabrics and finishes take X–X weeks[placeholder] before dispatch.
- Transit times are typically X–X business days[placeholder] after dispatch.
We’ll email tracking details once your order leaves us.
Delivery options and costs
- Standard kerbside delivery: $XX[placeholder] per order.
- Room-of-choice delivery with packaging removal: $XXX[placeholder] per order.
- Orders over $X,XXX[placeholder] may qualify for reduced delivery rates.
On delivery day
Chairs ship in reinforced cartons and weigh between XX–XX kg[placeholder]. Please measure doorways, stairwells and lifts before ordering; dimensions are listed on each product. Inspect the carton before signing and note any visible damage on the delivery receipt.
Damage in transit
If something arrives damaged, email us within X days[placeholder] of delivery with photos of the item and the packaging. We’ll arrange a repair, replacement part or replacement piece.
Questions about this policy can be sent to sales@restarcseating.com.